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Employability skills correspond to essential work habits, behaviors, and attitudes required for success in the workplace. Individuals will receive a completion of training certificate from South Central Michigan Works! once all courses are completed and an assessment has been taken. Download the handouts for the Written & Oral Communication and Lifelong Learning prior to accessing the training video. Once you have completed your coursework, please visit the nearest SCMW! Service Center to take the assessment.
Critical Thinking & Problem Solving: Know who to ask or where to go to solve workplace problems. Follow step by step written instructions.
Written & Oral Communications: Know how to communicate appropriately with supervisors and co-workers. Use appropriate language and terminology for the workplace. Articulate thoughts and ideas clearly and effectively. Read and process workplace information. Write basic notes, memos, letters, and reports cearly and effectively.
Teamwork & Collaboration: Build collaborative relationships with colleagues and customers. Be able to work with diverse teams. Take personal responsbility for influencing and accomplishing group goals.
Manage Conflict & Negotiation Skills: Demonstrate objectivity in assessing other viewpoints by considering all sides sof an issue. Show respectful behavior during workplace conflicts. Know how to compromise with others.
Professionalism & Work Ethic: Demonstrate personal accountability, effective work habits, e.g. punctuality, working productively with others, appropriate hygiene and dress, and time and workload management. Demonstrate health and safety practices and drug-free behavior in the workplace setting. Obtain reliable transportation option.
Diversity: Learn from and work with individuals from diverse cultures, races, gender, religions, lifestyles, and viewpoints.
Creativity & Innovation: Look for continuous improvement in the workplace. Communicate new ideas to others. Integrate knowledge across different disciplines.
Lifelong Learning & Self-Direction: Be prepared to continuously acquire new knowledge and skills. Know where and how to learn new job skills. Be able to learn from one's mistakes. Take initiative in the workplace.
Ethics & Social Responsibility: Demonstrate integrity and ethical behavior. Act responsibly with the interests of the larger community in mind. Possess awareness of the important of workplace policies and procedures.
Customer Service: Provide for customer needs and expectations in a helpful and courteous manner. Demonstrate customer service skills in an appropriate setting by listening, suggesting solutions, and communicating the ideas at hand.